Privacy Policy

Who we are

FloodResponsePros (“we,” “us”) operates floodresponsepros.com, a referral service that connects homeowners with independent water damage restoration companies. This policy explains what personal information we collect, how we use and share it, and your choices.

Information we collect

• Call information: when you call a number on our site, we and our call-routing provider process your phone number, the number dialed, date, time, duration, approximate location based on your number or what you tell us, and, where disclosed, a recording of the call.
• Messages you send us: such as emails to our contact address.
• Device and usage information: IP address, browser, device, pages viewed, referring page, and ad click identifiers, collected with cookies and similar tools.

How we use information

• To connect your call with a water damage restoration company that serves your area.
• To measure and improve our site and advertising.
• To prevent fraud and unwanted calls, and to honor Do Not Call requests.
• To comply with law and enforce our terms.

How we share information

• Restoration companies: your call is connected to an independent water damage restoration company that serves your area.
• Service providers: call routing, hosting, analytics and email providers who work on our behalf.
• Advertising and analytics partners: such as Google, Microsoft and Meta, through cookies and pixels, to measure ads.
• Legal and safety: where required by law or to protect rights and safety.
• Business transfers: as part of a merger, acquisition or sale of assets.

We do not sell lists of homeowner contact information.

Cookies and your choices

We use cookies and similar tools for analytics and advertising measurement. You can block cookies in your browser, opt out with the “Do Not Sell or Share My Personal Information” link in the footer, and we honor Global Privacy Control. To stop calls or texts, see our Do Not Call page.

Retention and security

We keep personal information only as long as needed for the purposes above and legal recordkeeping, and protect it with reasonable safeguards. No system is perfectly secure.

Children

Our site is for adults and is not directed to children under 16.

Changes and contact

We may update this policy and will post the new date above.

FloodResponsePros
Email: [email protected]
Phone: (888) 261-1486